All orders are dispatched from our warehouse in Melbourne. We use a variety of couriers including Australia Post, Sendle and Couriers Please.
Please find our shipping rates listed below:
|Orders below $99.00 - Standard||
|Orders above $99.00 - Standard||
|Shipping for large items (including prams, nursery furniture etc)||
We ship to most postcodes in Australia. If we cannot fulfil your order due to your postcode, you will receive an email for a credit note or refund.
Once the item has been fulfilled, we will not be able to amend any shipping addresses.
Shipping for large items
Large items may take at least 3 business days to be delivered. Large items must be shipped to a physical address and cannot be shipped to a parcel locker or PO Box. There must also be someone present at the premises or it will be sent to the nearest collection point.
Shipping to Western Australia/Non Metro locations
There may be additional fees (in addition to the bulky item charge) to remote/rural areas and Western Australia. If there is, an email will be sent to notify the recipient of any additional charges. If the recipient is not willing to pay the additional charges, we will refund the order.
Metro Baby is currently only offering gift cards via email.
Products which require pre-orders
If you have purchased items available in stock with pre-ordered items, the order will be shipped when the pre-ordered items are ready to be fulfilled. If you would like the in-stock items to be sent first, please separate your orders.
Availability of products
Most items on our website are readily available at our warehouse and will be shipped within 24 hours of the order. If there is a delay in stock arrival (3 business days or more), our sales team will contact you via email or phone.
Please note that there may be a delay in your order over busy periods such as during sales or over Christmas.
Express shipping is available upon request and will be calculated based on the size of the order.
Delivery to hospitals located within Melbourne metro areas is also possible by one of our team members. If you require urgent/immediate shipments of items within Melbourne metro areas, please email firstname.lastname@example.org and we will try to accomodate your request.
Metro Baby is not responsible for lost or stolen packages that are successfully delivered to the shipping address provided by the customer.
If you did not receive your package, please contact Metro Baby within 10 business days of the order being sent.
Metro Baby does not accept returns or exchanges on the below items:
- Feeding accessories
- Breast pumps
- Diapering accessories (including nappies, change pads nappy bins and potty seats)
- Pacifiers and pacifier related products
- Mattresses and cot accessories
- Baby carriers
- Large nursery items - including cots and change tables
- Baby bouncers
- Playmats and rugs
Exchanges must be completed within 10 business days of receiving the goods. If you would like to exchange, please ensure you present the receipt and all items are in their original condition, un-opened and not used. We require all packaged items to be included as well as any outer boxes. If you would like to do an exchange, please email our sales team at email@example.com.
A credit note will be provided for the item price less shipping costs (if applicable).