Frequently Asked Questions

How do I change my contact details?

1. Go to the person icon at the top right of our website
2. Login to your account
3. Select Edit above your account information
4. Edit your contact details and click Submit

If you are still unable to edit your contact details, please email info@metro-baby.com.au for further assistance.

How do I unsubscribe from the Metro Baby newsletter?

1. Open any newsletter sent to you by Metro Baby
2. Scroll to the bottom of the newsletter and click Unsubscribe

What is your ABN?

Our ABN is: 85 398 017 915

I need help with my order. Who should I contact?

Send an email to info@metro-baby.com.au quoting your Order # in the subject line or give our friendly team a call on (03) 7009 1166.

Has my order been received?

All completed transactions will receive an order confirmation email within 30 minutes. If you have not received your order confirmation email, please check your spam folder. Alternatively, login to your account to check your orders.

What payment types do you accept?

1. Credit cards (including MasterCard, Visa, American Express)
2. Cash
3. eVouchers
4. Gift Cards / Store Credit
5. PayPal
6. Afterpay

How do I create a new account?

1. Go to the person icon at the top right of our website
2. You will have the option to create an account via our website or signup by logging into your Facebook or Google account

How do I work with Metro Baby?

We are always looking for great team members to join the Metro Baby team. Please view all our available positions here. We look forward to hearing from you!