Price Match Policy
If you find a cheaper price on the same item, Metro Baby will match the price if the below conditions are met.
Item must:
- have a value greater than RRP $100
- be identical in brand, model, colour, design and size
- be matched at the listed price (e.g. before discount or coupon codes are applied)
- be available for immediate purchase at both retailers at the time of purchase
- be available for review on the retailer's website or in a current catalogue
- be in stock at Metro Baby
- be brand new (not floor or demonstration stock)
- be available for purchase from the supplier (e.g. item is not discontinued)
Retailer must:
- be based in Australia
- be a “Baby Industry” store (e.g. no gift stores, pharmacies or department stores)
- not be an online-only store
- not be a third party-reseller such as Amazon, Ebay, Catch of the Day or other similar marketplaces
- Outside metro Melbourne, any freight charges will be added to the matched price
Other:
- We do not match liquidations, auction sites, discontinued items, Baby Direct, clearances and sell-outs
- Excludes car seats and Babyzen Yoyo Prams
- No further discounts, VIP pricing or benefits will apply to price match purchases
- We do not match other price match policies nor individual or verbal quotes
- Metro Baby will assess the retailer's final price inclusive of delivery, taxes, fees and charges against our price inclusive of delivery, taxes, fees and charges
- Excludes advertising errors (either ours or competitors)
These conditions may be subject to change and applied at the discretion of Metro Baby. We reserve the right to refuse a price match request.
If you meet the above conditions and would like to purchase from our online store and match the price of another retailer:
- Email info@metro-baby.com.au with the website link of the product you would like to purchase
- If conditions are met, Metro Baby will send you a purchase order to make payment within 24 hours