Price Match Policy

If you find a cheaper price on the same item, Metro Baby will match the price if the below conditions are met.

Item must:

  • have a value greater than RRP $100
  • be identical in brand, model, colour, design and size
  • be matched at the listed price (e.g. before discount or coupon codes are applied)
  • be available for immediate purchase at both retailers at the time of purchase
  • be available for review on the retailer's website or in a current catalogue
  • be in stock at Metro Baby
  • be brand new (not floor or demonstration stock) 
  • be available for purchase from the supplier (e.g. item is not discontinued)

Retailer must:

  • be based in Australia
  • be a “Baby Industry” store (e.g. no pharmacies or department stores)
  • not be an online-only store
  • not be a third party-reseller such as Amazon, Ebay, Catch of the Day or other similar marketplaces
  • Outside metro Melbourne, any freight charges will be added to the matched price

Other:

  • We do not match liquidations, auction sites, discontinued items, clearances and sell-outs
  • No further discounts, VIP pricing or benefits will apply to price match purchases
  • We do not match other price match policies nor individual or verbal quotes
  • Metro Baby will assess the retailer's final price inclusive of delivery, taxes, fees and charges against our price inclusive of delivery, taxes, fees and charges
  • Excludes advertising errors (either ours or competitors)

These conditions may be subject to change and applied at the discretion of Metro Baby. We reserve the right to refuse a price match request.

If you meet the above conditions and would like to purchase from our online store and match the price of another retailer:

  • Email hello@metro-baby.com.au with the website link of the product you would like to purchase
  • If conditions are met, Metro Baby will provide you with a coupon code
  • Coupon code will expire within 24 hours