MB Rewards Terms and Conditions

General

MB Rewards is operated by Metro Baby. These terms and conditions contain the terms of operation of MB Rewards and the Benefits to be provided to Members under MB Rewards.

By applying to join MB Rewards you agree to be bound by these terms and conditions as amended from time to time. A copy of the current version of these Terms is available at https://metro-baby.com.au/pages/mb-rewards-terms-and-conditions.

You will be taken to have agreed to these Terms if, after the date these Terms first come into effect, you transact with Metro Baby and provide your MB Rewards Identifier or otherwise agree to participate in MB Rewards.

Metro Baby may, at times it considers appropriate, modify these Terms (including terms relating to Benefits) or suspend or cancel MB Rewards. If this occurs, Metro Baby may (but is not required to) notify you of the modification, suspension or cancellation. Without limitation, Metro Baby reserves the right to transfer Members to another loyalty program owned or operated by Metro Baby or one of its related bodies corporate.

Membership of MB Rewards

An individual can apply to join MB Rewards by using the application process permitted by Metro Baby from time to time (which may allow for completion of an application at different times).

MB Rewards eligibility is limited to one membership per person. To become a Member, an individual must be 18 years or older, provide a unique and valid email address and a unique Australian mobile number and not otherwise be resident in a place where it is illegal to participate in MB Rewards. To be a Member, and whilst you are a Member, you must provide Metro Baby with the information it requests (which is generally your full name, email address, postcode of your residence and your mobile number). Additional details may be recorded at the option of the Member. If a Member does not provide or update their details, Metro Baby may not be able to contact the Member about their membership and Benefits.

An individual becomes a Member on the date specified by Metro Baby.

An individual may only have one membership in MB Rewards. A Member will be provided with a MB Rewards Identifier. A Member’s Benefits (including MB Rewards Identifier) are not transferrable and cannot be assigned. A Member must provide their MB Rewards Identifier (or another form of identification accepted by Metro Baby) when transacting with Metro Baby to receive Benefits.

If you are a Member, you may nominate one person as a secondary holder to your Member Account by providing that person’s full name in store or to Customer Care. A secondary holder cannot be a holder of a Member Account. A secondary holder can redeem Benefits available to a Member when the secondary holder provides the Member’s MB Rewards Identifier at the time of purchase.

Metro Baby will only send communications related to a Member’s Account to the Member and not the secondary holder.

You may provide the secondary holder with details of your MB Rewards Identifier. However, you must not provide them any passwords required to access your Member Account. Only the Member is authorised to make changes to the Member Account details.

By providing information about a secondary holder to Metro Baby, you represent that you have their permission to give Metro Baby the information and their authority to be nominated on your Member Account. You or the secondary holder may at any time request to remove the secondary holder from the Member’s Account in store or by contacting Customer Care.

If you are a Member, you may request Metro Baby to update your personal details or cancel your membership at any time in store or by contacting Customer Care. Metro Baby will seek to action your request as soon as possible.

A person ceases to be a Member on the date determined by Metro Baby. If you have requested a cancellation, the cancellation will usually take effect on or around that date. Metro Baby may also terminate or suspend a Member’s membership at any time (for example where a Member fails to comply with these Terms). Any Rewards earned will be forfeited on cancellation of your membership.

To ensure a MB Rewards Identifier is not used in an unauthorised manner, Metro Baby may require a Member to present proof of identification to enable Metro Baby to verify the identity of a Member or their compliance with these Terms. However, Metro Baby is not responsible for any unauthorised use of a MB Rewards Identifier.

Member’s personal information

Metro Baby is a maternity and baby goods retailer and its core purpose is to support new and expectant parents in the early years of parenthood. For a person to become a Member, they must provide personal information to Metro Baby, which may include whether or not they are pregnant. In addition, some Benefits may relate to a Member’s child (for example, a child’s developmental milestone or birthday). Benefits of this kind cannot be provided if information about a Member’s child is not provided.

When it operates MB Rewards, Metro Baby will collect information about a Member and, where provided, about a Member’s child (being the child’s due date, birth date, first name and gender).

Personal information that Metro Baby collects will be collected, managed and used in accordance with Metro Baby’s Privacy Policy (https://metro-baby.com.au/pages/privacy-policy). Metro Baby will not share personal information about a Member (or a Member’s child) to third parties for the purpose of marketing.

Benefits

Benefits are determined by Metro Baby from time to time and may include Rewards, discounts, invitations to events and entry into promotions. The Benefits available under MB Rewards (from time to time) are specified in the Schedule of Benefits.

Marketing and communications

A Member is taken to consent to Metro Baby contacting them to provide with consumer or marketing information and notifying them of benefits, products or other special offers. A Member may opt-out of receiving marketing and other communications from Metro Baby at any time. However, if a Member does so, they will no longer be sent any information about MB Rewards or any Benefits.

Metro Baby will not be liable for any communications from Metro Baby that are misdirected, lost or not received by a Member.

Other terms

Metro Baby’s decision in relation to all matters arising in relation to MB Rewards is final and binding.

If a Technical Issue causes any damage to a computer or other device or results in a Member not receiving or being able to use some or all of a Benefit, a Member should advise Metro Baby promptly. Metro Baby will seek to provide that Benefit but it may, where it considers appropriate, refuse to provide the Benefit if the entitlement to, or the amount of, the Benefit is not readily determinable.

Any liability arising out of or in any way connected with a Member’s participation in MB Rewards (including any liability for taxation) is the responsibility of that Member (and not Metro Baby).

Metro Baby will not be liable for any injury or loss of any kind to a person or a Member whether by reason of any act or omission, deliberate or negligent, of Metro Baby in connection with MB Rewards, including injury or loss incurred while participating in any activity of MB Rewards or Metro Baby or in any activity which a Member is invited to participate.

If the terms limiting liability may not lawfully exclude that liability, then the liability will be limited to the fullest extent permitted by law.

A failure or delay by Metro Baby to exercise its rights under these Terms does not constitute a waiver of any rights. If any part of these Terms is or becomes illegal, invalid or unenforceable, then that part will be severed and the remainder of these Terms will continue in force. These Terms are governed by the laws of Victoria and the parties submit to the jurisdictions of the courts of Victoria.

These Terms are to be read in conjunction with any additional conditions associated with Rewards, including without limitation with the Website terms and conditions and other relevant Metro Baby policies and / or terms and conditions.

Definitions

The following definitions apply in these Terms:
Metro Baby means Metro Baby Pty Ltd (ABN 85 398 017 915).
MB Rewards Identifier means a unique loyalty identifier allocated to a Member.
MB Rewards means the loyalty program operated by Metro Baby the terms of which are set out in these Terms, as may be amended from time to time.
Benefit means a benefit specified in the Schedule of Benefits, as amended from time to time.
Customer Care means Metro Baby’s customer care team who can be contacted as set out at https://www.babybunting.com.au/about-us/contact-us.
Member means a person who is determined by Metro Baby to be a member of MB Rewards.
Member Account means a Member’s membership account with MB Rewards.
Order Amount means the AUD dollar value of an order, excluding delivery fees.
Participating Store means each of Metro Baby’s Australian stores.
Reward means a reward given to Members under MB Rewards as a result of purchasing behaviours, incentives or promotions as set out in the Schedule of Benefits.
Shop and Earn Reward means a Reward issued to a Member when their order is over $300, qualifying the Member for a Shop and Earn Reward.
Technical Issue means the technical malfunction of any telephone network, connection or lines, computer online systems, servers, or providers, computer equipment, software, technical problems or traffic congestion on the internet or at any web site or intranet site.
Valid Purchase means a purchase in a Participating Store or on the Website other than purchases of e-vouchers / gift cards, delivery fees and selected products that Metro Baby determines and identifies as not counting towards the Order Amount.
Website means Metro Baby’s website, metro-baby.com.au, where details of MB Rewards (including the most up to date Terms) can be found and where a Member can monitor their profile.

Reference to a ‘day’ in these Terms means a 24 hour period ending at 11.59pm (Melbourne time).

SCHEDULE OF BENEFITS

MB Rewards operates by attributing different Rewards (as nominated by Metro Baby from time to time) to Members and providing other Benefits.

Members are eligible to receive the following Benefits:

  • Shop and Earn Reward – earn a $15 Reward for every $300 spent on Valid Purchases (details set out below).
  • 10% off (full priced items only) the first order for each new Member.
  • Annual Birthday Reward of $10 per child aged- 1 to 3 years of age (up to 2 children per year per Member) provided that the Member has provided the date of birth of their child/children as part of their Member profile on their Member Account.
  • Exclusive access to Member only competitions and events.
  • Tailored parenting information.

Any Rewards are earned and issued in AUD.

Earning Shop and Earn Rewards

Once a Member has qualified for a Reward, the Reward will be issued to the Member's account 24 hours later.

The following will not attribute to a Reward:

  • A purchase that is not a Valid Purchase
  • The value of any redeemed Rewards
  • Online transactions that are completed as guest transactions
  • Transactions in a Participating Store that a Member does not link to their Member Account

Earning Rewards (general)

Metro Baby may (at its discretion) update a Member’s Account with a Reward in connection with a Member’s purchasing behaviour or specific promotional activities.

Metro Baby will endeavour to notify a Member via email when the Member has earned a new Reward (except where the Reward is issued directly by Customer Care or where the Member has unsubscribed to e-mail or SMS communications). A Member can also obtain information about their Rewards by calling Customer Care or asking in store or at any time by logging into their Member Account on the Website.

Redeeming Rewards

Unless otherwise specified, a Reward can be redeemed in Participating Stores, on the Website (by being logged into to your Member Account) or as part of transactions completed through Customer Care.

Rewards can be redeemed for a period of 30 days and will expire at 11:59pm AEST on the 30th day from the date of issue and cannot be extended unless stated otherwise. The expiry date of each Reward will be available for view on the Member’s Account.

Any product, brand or category specific Reward will be applied to the eligible product in the cart that has the highest price (after applicable discounts). All other Rewards will be applied proportionally across each item that is a Valid Purchase based on the percentage that each item represents of the total amount of the Valid Purchase. This will mean that the Reward will not be split equally across all items.

If the Reward is redeemed against a product that has a value less than the Reward, the whole Reward is considered redeemed and no partial Reward will be issued.

Only Rewards from one Member Account can be redeemed per transaction.

A Reward cannot be redeemed for e-vouchers/gift cards, deposits for hire services, payments towards an existing product on layby or layby cancellation fees, and for selected products or services that may be determined and identified by Metro Baby not to be eligible for redemption of a Reward. Metro Baby may specify that a specific Reward cannot be used in conjunction with other offers.

Returns

If you return a product that was purchased using a Reward:

  • Metro Baby will not re-issue that Reward, except where:
    • the product is being returned because you have the right to return the product under the Australian Consumer Law; or
    • Metro Baby otherwise chooses to re-issue the reward (we may do so, for example, where the product is being exchanged or for some other reason); and
  • Metro Baby may also cancel any active Shop & Earn Rewards that have been issued arising from a Valid Purchase that have been returned (eg to offset any reversed Spend Balance).

Other terms

Rewards cannot be sold, transferred or assigned and are not redeemable for cash or any other like instruments, including (but not limited to) gift vouchers, gift cards, cheques and credit notes. Rewards do not represent legal tender in any country.

Metro Baby reserves the right to withdraw, cancel or vary a Member’s Spend Balance and/or Rewards without notice and at any time in respect of Spend Balance and/or Rewards that have been awarded in error or earned fraudulently.